Requesting a refund is subject to the cancellation policy of the activity you booked.
For events with free cancellation: You can manually cancel your reservation until the time specified in the cancellation policy by following these steps:
For events subject to conditional cancellation: Please check the cancellation policy listed on the event page for details. If you want to submit a request for a refund You can chat with us. Just go to the booking page, select the booking, and then select the chat icon.
For non-cancelled activities : Unfortunately, this activity is non-refundable.
Adding participants
Unfortunately, it is not possible to add guests after the booking has been confirmed.
If the activity you booked is a refundable activity and is within the free cancellation period You can cancel your booking and make a new booking. Please check the cancellation and refund policy for the activity.
Deleting a participant
If the activity you booked is a refundable activity and is within the free cancellation period You can edit your booking and submit a partial refund request for the guest(s) you wish to remove from your booking. Please check the cancellation and refund policy for the activity.
If your booked activity is within the free cancellation period, But you cannot cancel. Please contact customer service.
Please check the event’s policies to see if your booking can be changed.
for some activities You can change booking details (such as joining date, Passenger information special needs, etc.) by following these steps:
You will receive a revised voucher after your edits are confirmed.
Do you still need help making changes to your reservation? You can chat with us. Just go to the booking page, select the booking, and then select the chat icon.
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